Question 1

Will my print come with a certificate of authenticity?

Accepted Answer

Only our limited edition prints are supplied with a certificate of authenticity which are signed and detail the historic content of the image as well as the print type and edition number.

Question 2

Will the artwork include the photographer or artist's signature?

Accepted Answer

Only our limited editions are signed.

Question 3

What's the difference between buying limited edition and open edition prints?

Accepted Answer

﻿﻿"Limited edition" prints are numbered and, as the name suggests, the  if the artist is selling, for example an edition of 25; once those prints have been sold the edition will no longer be available to purchase. The exclusive element of limited editions raises the value and makes those prints more attractive to collectors. And of course increases the investment possibilities. We do not carry many open edition prints. Unlike limited editions there is no limit on how many reproductions are made of those images but that enables them to be offered at a lower price.

Question 4

Will my artwork arrive ready to hang?

Accepted Answer

﻿﻿No. All our prints are shipped ready for mounting and framing.

Question 5

If I purchase a print, does that give me the right to reproduce it?"

Accepted Answer

Sadly not. The copyright always rests with the artist and any form of reproduction or online use is strictly prohibited without prior written consent of the copyright holder.

Question 6

What payment methods do you accept?

Accepted Answer

All our online payments are processed securely by PayPal. We accept the following payment methods:   Visa MasterCard Discover American Express PayPal

Question 7

What happens after I purchase a print?

Accepted Answer

﻿﻿After placing your order with us you will receive an email confirmation. We will produce the print and arrange secure shipping and then notify you when your order is about to be shipped.

Question 8

How long will it take to receive my print?

Accepted Answer

﻿﻿Our prints are made to order and normal delivery is 7 working days.

Question 9

How much will I pay for shipping?

Accepted Answer

Postage and packaging costs are based on a flat fee and vary according to delivery destination. Postage to UK & Europe is charged at £25. Postage to the rest of the world is charged at £50. Postage charges are added during checkout.

Question 10

How is my print packaged and shipped?

Accepted Answer

For delivery, our prints are wrapped in tissue paper and carefully and securely sealed into protective packaging.

Question 11

Where does artwork ship from?

Accepted Answer

ArisPrints ships from the UK.

Question 12

What is ArisPrints return policy?

Accepted Answer

We do not offer refunds on unwanted print purchases but will exchange any prints shown to have been damaged in transit or on delivery.

Question 13

How do I return a photographic print?

Accepted Answer

We advise returning any damaged print by recorded delivery and will refund the cost of the postage upon receiving a postal receipt.

Question 14

Will I be charged taxes or customs fees?

Accepted Answer

In some cases, collectors will pay taxes and customs fees on artwork they purchase, depending on their country of residence.   Value Added Tax (VAT)
All our online prices include UK VAT at 20%.   For prints dispatched outside of the EU the buyer will receive a separate invoice from the courier when the print is delivered.   Customs Charges
In addition to shipping charges, the buyer will also be responsible for paying international customs fees, determined by the country the artwork is being shipped to. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase.

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